When does orders get shipped with tracking numbers?
After an order is placed, please allow our team to process & ship it out within 1-3 business days, does not include weekends. We strive to ship regular orders as fast as possible.
Fast next day shipping on NEW releases & Restocks that have "NEXT DAY" shipping in the description or caption on social media pages.
How do pre orders work?
If you pre ordered an item please understand that pre orders are all custom made orders & have a process time of 1-2 weeks before getting shipped. Due to COVID-19 the process time may vary 1-3 weeks instead of our original 1 week. We only have 5 products that are listed as pre order.
Pre Order Products: Deluxe Tracksuits, Luminous Tracksuits, Luxe Tracksuits, Luxe Jeans, Utility Cargos.
Tracking numbers and an order confirmation will be available and sent to email on file after placing an order.
All orders are shipped through USPS/UPS and only takes 1-3 business to arrive to your door depending on location and state. Overseas orders may take longer.
Please note, once we ship your package we are not held responsible for UPS/USPS deliveries, any delivery issues with UPS/USPS must be handled with UPS/USPS because we are not a shipping carrier. If a package is lost under the shipping carrier they are responsible for claim & locating packages.
If you do not accept your package, and it is returned to the sender (KingsPlay) you must cover Reshipping fees to have the package returned to you with the shipping courier of your choice.
We suggest selecting DHL worldwide shipping at checkout for the best , fastest shipping experience. Import fees must be covered by customer.