REFUND POLICY

Refunds

• All sales are final. We do not offer refunds for online orders or pre-orders. If you’ve placed a pre-order, you will receive your product as promised.

Exchanges

• Exchanges can only be made on Ready To Wear Items, NO PRODUCT MARKED AS PREMADE  OR PRE ORDER ITEMS CAN BE EXCHANGED. Custom items are not exchangeable/refunded.

• Exchanges + Refund can only be made if you received incorrect item.

   

• Exchange Time Frame: 14 days from delivery date 

• To request an exchange, email us at Support@kingsplayapparel.co for confirmation and the correct return address.
• Items must be in original condition—unworn, unwashed, undamaged, and unaltered.

Important Exchange Notes

• Do not ship items back without confirmation from us.
• Shipping fees for pre-order items are non-refundable as pre-orders ship at the original purchase rate.

Varsity Jackets Policy

• No refunds. All varsity jackets are made to order.
• Jackets are crafted from wool, which may attract lint or fabric particles. This is normal and varies with color tone.
• Lint can be easily removed, and all jackets are shipped new.
• Exchanges for varsity jackets involve creating a new jacket to replace the original.

If you have any questions, reach out to our team—we’re here to help!